The Annual Report 2013 of the Federal Ombudsman, which has been released in March 2014, assesses what lessons can be learnt from claims introduced in 2013.

The report 2013 inter alia makes recommendations on:

• The residence permit applications based on medical grounds (p. 22 and following)
• The open return centre in Holsbeek (p. 26 and following)
• The reception of EU families within the Fedasil network (p. 30 and following)
• The renewal of residence permits and work permits for beneficiaries of subsidiary protection (p. 56 and following)

The Federal Ombudsman underlines the importance of handling frontline claims, facilitating self-evaluation and quality monitoring of services provided within public services.