This Inform examines how digital services in legal migration procedures are designed and implemented in EMN Member and Observer Countries to ensure accessibility and inclusion for applicants with disabilities and digitally disadvantaged applicants. It looks at how authorities have adapted applications, document submission, appointment booking, communication and information exchange, and case-tracking services in the context of the ongoing digitalisation of legal migration procedures. The analysis is based on contributions from 25 EMN Member and Observer Countries.

This ad hoc query, which informed the preparation of an EMN Inform, collected information on how EMN Member and Observer Countries have adapted digital services in legal migration procedures to ensure accessibility and inclusion for applicants with disabilities and digitally disadvantaged applicants. It examined compliance with relevant EU and international frameworks, as well as national legislation. It also explored additional accessibility measures, support for users with special needs, GDPR safeguards, user involvement in service design, and approaches to digital disadvantage, alongside challenges and good practices identified by countries.